General terms and conditions

General Terms and Conditions

1. Introduction

Welcome to Cryonixo. Cryonixo is operated by Cryonixo SL, a company registered in Spain.

These Terms and Conditions (“Terms”) govern your use of our website and services (the “Service”).

Our Privacy Policy also governs your use of the Service and explains how we collect, protect, and use your personal data.

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (together, the “Agreement”).

If you do not agree with these Terms, you must not use the Service. For any questions, you may contact us at info@cryonixo.com.

2. Communications

By using our Service, you agree to receive service-related communications, including order updates and transactional emails.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in those emails or by contacting us.

3. Purchases

If you purchase any product or service through our website, you may be required to provide certain information, including:

  • Payment details

  • Billing address

  • Shipping information

You confirm and warrant that:

(i) You are authorized to use the selected payment method
(ii) All information provided is accurate, complete, and current

We reserve the right to refuse or cancel any order due to:

  • Product availability

  • Pricing or technical errors

  • Suspicious or fraudulent activity

  • Incorrect or incomplete information

Payments may be processed by third-party providers. By placing an order, you authorize the sharing of necessary information with such providers in accordance with our Privacy Policy.

4. Promotions

Any promotions, contests, or special offers may be governed by separate rules. In case of conflict, the promotion-specific rules will take precedence.

5. Refunds

Refunds are handled in accordance with our Return & Refund Policy. Customers may request refunds within 14 days of purchase, provided all eligibility requirements are met.

6. Content

All content on this website is owned by Cryonixo or used with permission.

You may not copy, reproduce, modify, distribute, or exploit any content without prior written consent.

7. Prohibited Use

You agree not to use the Service:

  • In violation of applicable laws or regulations

  • To harm or exploit minors

  • To transmit spam or malicious content

  • To impersonate Cryonixo or others

  • To engage in fraudulent or illegal activity

  • To interfere with the proper functioning of the website

8. Analytics

We may use third-party analytics tools to monitor and improve our Service.

9. Age Restrictions

The Service is intended for individuals aged 18 or older. By using the Service, you confirm that you meet this requirement.

10. Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate and up-to-date information at all times.

11. Intellectual Property

All content, branding, design, and functionality of the Service are the exclusive property of Cryonixo and its licensors.

You may not use any trademarks or branding without written permission.

12. Copyright Policy

We respect intellectual property rights and will respond to valid copyright infringement claims.

13. Feedback

Any feedback, suggestions, or ideas submitted to us may be used by Cryonixo without restriction or compensation.

14. Links to Third-Party Websites

Our Service may include links to external websites. We are not responsible for the content, policies, or practices of third-party sites.

15. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no warranties regarding availability, reliability, or accuracy of the Service.

16. Limitation of Liability

To the maximum extent permitted by law, Cryonixo shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service.

17. Termination

We reserve the right to suspend or terminate access to the Service at any time, without prior notice, for any reason.

18. Governing Law

These Terms are governed by the laws of Spain, without regard to conflict of law principles.

19. Changes to the Service

We may modify or discontinue the Service at any time without prior notice.

20. Changes to These Terms

We reserve the right to update these Terms. Continued use of the Service constitutes acceptance of any updates.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect.

22. Acknowledgement

By using this Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.