Returns & Refund Policy

At Cryonixo, we are committed to providing a straightforward and fair returns process. This policy explains when returns are accepted, how refunds are processed, and the conditions that apply.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To initiate a return, please contact our customer support team within this period by emailing info@cryonixo.com.

Accepted Return Reasons

Damaged or Defective Products

If your refrigerator or ice maker arrives damaged or defective, please contact us as soon as possible and provide clear photographs of the issue. Once verified, we will arrange a replacement or a full refund at no additional cost.

Change of Mind

If you no longer wish to keep your purchase, you may return the product for a refund, provided it meets our return conditions. Refunds will be issued once the returned item has been received and inspected.

Incorrect Order

If you ordered the wrong product and wish to exchange it, the return shipping costs are the responsibility of the customer.

Return Requirements

Shipping Method

All returned items must be shipped using a reliable, trackable shipping service.

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.

Return Address

Once your return request has been approved, we will provide the appropriate return address and detailed return instructions by email.

Customs & Import Charges

Any customs duties, import taxes, VAT, or related charges incurred during the return process are the responsibility of the customer.

Product Condition

Returned products must:

• Be unused and in their original condition.

• Include all original accessories, manuals, and packaging.

• Show no signs of misuse or damage caused after delivery.

All returned items are inspected before a refund is approved.

Return Authorization

Returns must receive prior authorization from our customer support team.

Packages returned without prior approval will not be accepted.

Damaged or Incorrect Deliveries

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@cryonixo.com so we can resolve the issue quickly.

Exchanges

Exchanges are available only for products that are:

• Damaged

• Defective

• Incorrectly shipped

To request an exchange, please contact info@cryonixo.com.

Restocking Fees

Cryonixo does not charge any restocking fees for approved returns.

Refund Processing

Once your returned product has been received and inspected, you will receive an email confirming whether your refund has been approved.

If approved:

• Refunds are issued to the original payment method.

• Processing typically takes 5–7 business days, depending on your payment provider.

Missing or Delayed Refunds

If you have not yet received your refund:

1. Check your bank account again.

2. Contact your credit card provider or bank, as processing times may vary.

3. If you still have not received your refund, please contact us at info@cryonixo.com, and we will be happy to assist you.